Our commitment to your privacy
Banking Hub Services handles sensitive financial information every day. We treat your data with the same care we'd want for our own — minimal collection, strict access, clear purpose, and full transparency on how it flows to lenders.
1. Information We Collect
We collect (a) personal details you share voluntarily — name, mobile, email, city, loan requirement, PAN, Aadhaar, bank statements, salary slips, property papers where needed; (b) automatic data — IP address, browser, device type, pages visited, time spent; (c) communication records — calls, WhatsApp and email exchanges with our team.
2. How We Use Your Information
Your data is used to (i) respond to your inquiry, (ii) match you with the most suitable bank/NBFC, (iii) prepare and submit your loan file with lenders, (iv) meet KYC/AML obligations, (v) send relevant service updates, and (vi) improve our website and services through analytics. We never use your data for spam or unrelated marketing.
4. How We Protect Your Data
All sensitive data is stored on secured servers with restricted access. We use HTTPS/TLS encryption for website communication, role-based access for staff, and periodic security reviews. Physical documents are kept in locked cabinets and shredded after the retention period.
6. Your Rights
You have the right to (a) access a copy of your data, (b) request correction of inaccurate details, (c) withdraw consent or ask for deletion (subject to legal/regulatory retention), (d) opt out of promotional communication. Email us and we'll honor your request within 7 business days.
7. Data Retention
Loan-related records are retained for the duration required under RBI and lender policy (typically up to 8 years post-closure). Leads that don't convert are retained for 2 years for follow-up, after which they're deleted or anonymized for analytics.
8. Contact Us About Privacy
For any privacy-related questions, data access or deletion requests, write to bankingserviceshub@gmail.com or call +91 9758043094. We respond within 1 business day.